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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9215
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have replaced my control panel 2 times and I still get a

Customer Question

I have replaced my control panel 2 times and I still get a keypad shorted service required message anything else I should look at I also cleaned the ribbon connector. What else could be causing the keypad to fail?
Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 11 months ago.
Ge jvm1540dn1bb
Customer: replied 11 months ago.
I have switched out the control board 3 times and cleaned the ribbon and dont know if its a relay switch or anything else I can replace
Customer: replied 11 months ago.
Are you still there Woody?
Expert:  Whrlp Master Tech replied 11 months ago.

Yes Still here it never came back as you had replied

Expert:  Whrlp Master Tech replied 11 months ago.

You replaced the control board but have you replaced the keypad control PANEL?

Customer: replied 11 months ago.
The key pad control panel do you have the part number for me to look up the replacement part. Are you referring to the touchpad
Expert:  Whrlp Master Tech replied 11 months ago.

The key pad is part of the control panel the part # ***** the control panel is WB56X10822 it is item #105 at the bottom of the parts break down.

http://c.searspartsdirect.com/lis_png/PLDM/G0801115-00001.png

Expert:  Whrlp Master Tech replied 11 months ago.

here is a link to the part with picture also .

http://www.repairclinic.com/PartDetail/Touchpad-And-Control-Panel/WB56X10822/1472741?rcaid=1000070

Expert:  Whrlp Master Tech replied 11 months ago.

the control board that you say you have replaced is item #12 on the same parts breakdown.

Customer: replied 11 months ago.
I'm not home but will check as soon as I get back
Expert:  Whrlp Master Tech replied 11 months ago.

ok did you replace the key pad or the electronic control board? in behind the keypad

Customer: replied 11 months ago.
the control board behind
Expert:  Whrlp Master Tech replied 11 months ago.

Ok the error is for the keypad /control panel ,not for the control board.

Expert:  Whrlp Master Tech replied 11 months ago.

Not sure what happened it shows that I had opted out ,when I never did sorry if you were trying to reply back to me!

Customer: replied 11 months ago.
Thank you for the follow up I have ordered a new keypad/control panel lets hope this does the trick I should know in a few days when it gets here
Expert:  Whrlp Master Tech replied 11 months ago.

Ok No problem . yes if your getting a keypad error the control panel should take care of the issue.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question on this issue just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Customer: replied 11 months ago.
I'll be sure and take care of the rating when I'm asked to
Expert:  Whrlp Master Tech replied 11 months ago.

Ok I released it already you should have the rating screen available to you!