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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Whirlpool washer detergent dispenser is overflowing water

Customer Question

Whirlpool washer detergent dispenser is overflowing water when filling. Is it clogged? How do I fix it.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And W10405142b is not a model number.

Is this a front loader or a top loading unit?

Customer: replied 1 year ago.
top loading
Customer: replied 1 year ago.
cabrio platium
Expert:  Whrlp Master Tech replied 1 year ago.

OK The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid ,
under the lid NOT on the lid ,but under the lid at the rear of the opening

Expert:  Whrlp Master Tech replied 1 year ago.

And do you use liquid or powdered detergents in the dispenser?

Customer: replied 1 year ago.
Model # *****
Expert:  Whrlp Master Tech replied 1 year ago.

Thank you!

And do you use liquid or powdered detergents in the dispenser?

Customer: replied 1 year ago.
liquid detergent
Expert:  Whrlp Master Tech replied 1 year ago.

OK lets raise the top and the you can clean the dispenser and hose out

On the front lip of the washer top on the corners is a clip on each side. if you push the clip in and raise the top you will see the bottom of the dispenser and the hose ,remove the hose and clean it out with hot water and pour hot water in the dispenser also.

Customer: replied 1 year ago.
There are no clips visible
Expert:  Whrlp Master Tech replied 1 year ago.

they are between the top panel and the front panel in that gap.

this video will show you at the 36 second point

https://www.youtube.com/watch?v=XUltDBKLU3I

Customer: replied 1 year ago.
I watch the video and tried to insert and screw driver in between the top and bottom. no clip found. it seams solid.
Expert:  Whrlp Master Tech replied 1 year ago.

no it is there a screw driver is too thick ,use a putty knife.

Customer: replied 1 year ago.
Tried a putty knife. still no clip found
Customer: replied 1 year ago.
are you still there?
Expert:  Whrlp Master Tech replied 1 year ago.

Yes I`m still here .

And you see the video that is the ONLY way to raise the top .

And here is the parts break down the clips are item #8

http://c.searspartsdirect.com/lis_png/PLDM/W1109118-00001.png

Customer: replied 1 year ago.
I looked at the parts breakdown, and saw the clip #8, Tried to open it again with more pressure and couldn't get it to open
Customer: replied 1 year ago.
Thanks for NOT helping
Expert:  Whrlp Master Tech replied 1 year ago.

As you see on the video it is very easy to open just push in and you have the top open.

with a flash light look in that gap and you should be able to see the clip .

And here is from the models service manual also

Expert:  Whrlp Master Tech replied 1 year ago.

I am trying to help you ,I have showed you a picture from the manufactures service manual and even sent you a video showing the top being raised up .

And even showed you the part I am talking about on the units parts break down!

What more would you like for me to do?