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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? And can you better explain shut down a bit better please.
And can you better explain shut down a bit better please.
ok do you have voltage at the outlet that it is plugged into?
I noticed your request for a phone call. Unfortunately, that's not something I'm able to do. I`m an expert that works from my own appliance repair business in a remote location and not in a Just Answer office. I'm happy to continue corresponding with you here directly on your question page.
Do you have voltage at the outlet that the microwave plugs into?
and is it still OFF or does it come back on by itself?
ok so did you check the outlet to see if it had power to the outlet?
Ok do you have a Volt-Ohm meter to be able to do any internal testing?
and did it stop while in use?
I am willing to accept your offer for a call but your payment is not clearing according to the site. No call can be made until the request is paid for. I am no help in getting this payment issue resolved; you need to talk to customer support.
ok I suspect the inline fuse has opened or the safety thermostat has opened because the unit possibly got too hot during it running.