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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Maytag microwave oven shut down

Customer Question

maytag microwave oven shut down
Submitted: 12 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 12 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And can you better explain shut down a bit better please.

Customer: replied 12 months ago.
MMV5165BAS
Customer: replied 12 months ago.
microwave p;owered off
Expert:  Whrlp Master Tech replied 12 months ago.

And can you better explain shut down a bit better please.

ok do you have voltage at the outlet that it is plugged into?

Expert:  Whrlp Master Tech replied 12 months ago.

I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from my own appliance repair business in a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

Customer: replied 12 months ago.
ok
Expert:  Whrlp Master Tech replied 12 months ago.

Do you have voltage at the outlet that the microwave plugs into?

Expert:  Whrlp Master Tech replied 12 months ago.

and is it still OFF or does it come back on by itself?

Customer: replied 12 months ago.
still off
Expert:  Whrlp Master Tech replied 12 months ago.

ok so did you check the outlet to see if it had power to the outlet?

Customer: replied 12 months ago.
outlet is ok
Expert:  Whrlp Master Tech replied 12 months ago.

Ok do you have a Volt-Ohm meter to be able to do any internal testing?

and did it stop while in use?

Customer: replied 12 months ago.
stopped while in use
Expert:  MRANSWER replied 12 months ago.

I am willing to accept your offer for a call but your payment is not clearing according to the site. No call can be made until the request is paid for. I am no help in getting this payment issue resolved; you need to talk to customer support.

Expert:  Whrlp Master Tech replied 12 months ago.

ok I suspect the inline fuse has opened or the safety thermostat has opened because the unit possibly got too hot during it running.

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