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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
This model is a (resource saver unit) so the water level will be just over the neutate plate !
During a wash cycle it only uses less then 2 gallons of water. (and the water is circulated through the clothing during a wash and or a rinse cycle.
What it the water level that you are seeing