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Can you give me the model number of the unit?
Hello my name is Alex. I will be happy to answer your question. It sounds like you have a fan issue or a defrost issue. Open the freezer drawer and see if the fan is running. If the fan is running look to see if there is frost on the rear wall of the freezer it will look like snow. If there is frost on the rear freezer panel you have a defrost issue. To test the defrost do the following: Press Activate controls then press and hold the higher pad then press and hold display off until you hear three beeps. DEf should show on the display. After about 10 minutes you should feel some heat at the bottom rear panel of the freezer. If you don't feel heat you most likely have a bad defrost thermostat. You can shut off the power to test the heater and defrost thermostat. You will need to remove the rear freezer panel and test the defrost thermostat and heater for continuity. The defrost thermostat should be closed at freezer temperature, The heater should also have a closed reading. On Vikings with a defrost issue is is almost always the defrost thermostat. These are the main issues that will cause a no cool fresh food section.
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