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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9239
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I just bought a stove but I didn't have the right outlet so

Customer Question

Hello, I just bought a stove but I didn't have the right outlet so I took the cord off the back of the stove to show what I needed, I get back home replace everything, I turned it on and everything works great, I start pushing it back and realized that I forgot to place the plate back on it covering the wires, oops, the red and black accidentally touch, now its not working, is there anything I can do to fix it?
Submitted: 1 year ago via ApplianceRepair.Net.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Touching the Red and Black should have tripped the circuit breaker have you reset it or turned it OFF then back ON?

Customer: replied 1 year ago.
but for some reason the stove is not turning on at all. Did I burn the motherboard?
Expert:  Whrlp Master Tech replied 1 year ago.

it is possible you shorted the control board out .

remove the back and look at the control board.

if it is shorted you may see an arch mark(black spot) on the board.

Expert:  Whrlp Master Tech replied 1 year ago.

if the control board does need to be replaced is this a brand new unit or a used unit?

Expert:  Whrlp Master Tech replied 12 months ago.

I see you have not gotten back to me yet, do you still need assistance with your question?

Customer: replied 12 months ago.
I just bought a new stove
Expert:  Whrlp Master Tech replied 12 months ago.

Ok no problem thank you for replying back to me.

If you need me again for any other issues you can request me Whrlp Master Tech.