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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I T THE CORRECT BUTTONS LIGHTS COME ON I T START CLOSE DOOR

Customer Question

I HIT THE CORRECT BUTTONS LIGHTS COME ON I HIT START CLOSE DOOR BUT IN A FERW SECONDS IT CANCELS
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Can you reverify the model number? It is not coming up in our database here?

Customer: replied 1 year ago.
try this###-##-####
Expert:  Chas replied 1 year ago.

The KTDE in the beginning is correct, however the numbers after do not seem correct

Customer: replied 1 year ago.
334DSS0 I APOLOGIZE THAT IS WHAT IT LOOKS LIKE
Expert:  Chas replied 1 year ago.

Okay let us try to get this in diagnostics, follow the instruction in the diagram I sent

Customer: replied 1 year ago.
that is the mod number after the KDTE i open door hit the appropiate buttons close door within 3 seconds exterior blue light comes on after a few seconds shuts down and cancel light is on when i open the door
Expert:  Chas replied 1 year ago.

Did the instructions come through on your side?

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