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Hello, I'm Joel thank you for your interest in our service. If you have been waiting a while
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If you do not hear the auger motor running when you hit the button, it could be several things usually it's a bad auger motor, you can try taking the ice bucket out and turning the motor by hand to see if it unlocks sometimes they just get froze up and will release, hold the door switch closed and hit the button for the ice do you hear a noise? is the motor trying to turn? if not you may not be getting voltage to the motor, that could be several things and you will need to have a ohm/voltage meter to narrow down the problem. Let me know what you find and I will be glad to help you diagnose this problem if the motor is not getting power.
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