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Is the valve getting power? Have you checked that with a volt meter?
Yeah we have and he valve have power we even hooked it up to direct power and water line in running water and throw it isn't the valve
Ok press and hold the ON OFF button in for 5 seconds to reset the machine and then try it.
Tryed that and it still doing the same thing not letting the water in
OK have you tried to Start the Cycle then Cancel the cycle and then try it?
Tried Thay as well we went through the basic steps
OK have you checked the flood float as well to see if it is stuck up?