How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

I have a GE over range microwave that does not function past

Customer Question

I have a GE over range microwave that does not function past 6 minutes, it completely powers down Model number JVM1850SH06. Trying to find out if there is a fix. Thanks!
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And JVM1850 is part of the model number .

Could the number be JVM1850WH06 because just the JVM1850 gives me 55 different models to choose from.

Customer: replied 1 year ago.

thanks for your response, the model number is *****

Expert:  Whrlp Master Tech replied 1 year ago.

Thank you !

After the 6 minutes and it powers down ,do you have to wait for it to come back up?

Or can you reprogram it right then and restart it?

Customer: replied 1 year ago.

It will not reset, it stays off. Has to be unplugged and reset that way in order for it to power up again.

Expert:  Whrlp Master Tech replied 1 year ago.

ok so that means when you unplug the unit you are rebooting the main control board .so the main control/ smart board is going bad and will need to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

This is the main control board that is right behind the console keypads.

If you have any questions just reply back.

Expert:  Whrlp Master Tech replied 1 year ago.

Do you have anymore questions for me today?