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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14206
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Have a Kenmore freezer that is not freezing..the temp light

Customer Question

have a Kenmore freezer that is not freezing..the temp light stays on and another thing I have noticed was it use to have a vacuum sound it would make when you shut the door.
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

hello, was the evaporator coil frosted from top to bottom ? fan is running?thx randy

Customer: replied 1 year ago.
fan is running..inside coil is frosting from top to bottom
Expert:  Appliance Guru replied 1 year ago.

IS the unit built up with heavy frost?

Customer: replied 1 year ago.
Can't tell.it is enclosed and can't tell..but I have left it open for a couple of days..all wet around it.thought that it needs to thaw if that was the problem..
Expert:  Appliance Guru replied 1 year ago.

Have you completely defrosted it then? It was all melted?

Customer: replied 1 year ago.
still cold on the outside and inside but it is also cold in the garage where it is at, but there seems to be no new water around it..started it back up.. I know that when I use to close the door it would kind of suck the door closed,it does not do that.
Customer: replied 1 year ago.
also now the temperature alarm light went off..it has been blinking.
Expert:  Appliance Guru replied 1 year ago.

How cold is it in your garage?

Customer: replied 1 year ago.
at this time about 50
Expert:  Appliance Guru replied 1 year ago.

IS the lower vent on the rear panel full of ice? Look at the bottom of the unit is it iced up?

Customer: replied 1 year ago.
have taken the back off [in the inside]days ago..there was ice all in the floor of the freezer-drain cleaned that up at first..no ice up anywhere I look or can see.
Expert:  Appliance Guru replied 1 year ago.

Ok is air moving over the evaporator those slots and the evaporator have to be clear and the evaporator should be frosty looking not all frosted over?

Customer: replied 1 year ago.
the top is more frosted..but not frosted over..maybe should put back back on for air to travel like it is designed?
Expert:  Appliance Guru replied 1 year ago.

Yes did you not have the back on? If not it will barely cool at all? You have to have the panel on for it to cool right no matter what.

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