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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21487
Experience:  Highly accurate diagnostician with over 30 years experience!
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Bosch silence plus 50dba my dishwasher does not run it says

Customer Question

bosch silence plus 50dba my dishwasher does not run it says e25
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The E25 error means that there is an issue with the water not draining. Is there water sitting in the tub that has not drained?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
i do not have the model number there is water in the tub that has not drained
Expert:  Kelly replied 1 year ago.

Thank you! How is the drain hose hooked to your home's plumbing?

Customer: replied 1 year ago.
it is hooked to the garbage disposal
Expert:  Kelly replied 1 year ago.

Was the garbage disposal recently replaced?

Customer: replied 1 year ago.
no
Expert:  Kelly replied 1 year ago.

Thank you! Can you remove that drain hose from the disposal and see if that fitting is clear and not plugged with grease or food debris, please? Will the dishwasher drain into a bucket?

Customer: replied 1 year ago.
very little water came out of the hose
Expert:  Kelly replied 1 year ago.

Is the filter inside clean?

Customer: replied 1 year ago.
i took the filter out it had some stuff in it but not bad
Expert:  Kelly replied 1 year ago.

Can you remove the cover from the pump impeller that is just under the filter? Is there anything in there?

Customer: replied 1 year ago.
i pulled the impeller off i did not see anything
Expert:  Kelly replied 1 year ago.

So there has to be an obstruction somewhere between the pump outlet and the drain hose end. The dishwasher will need to be removed and the hose disconnected to see where the blockage is.

Customer: replied 1 year ago.
ok thank you for your time
Expert:  Kelly replied 1 year ago.

You are very welcome, thank you!

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 1 year ago.
ok thanks
Expert:  Kelly replied 1 year ago.

You bet