Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? And W10631155a is not a Whirlpool model number.
Open the lid and under the lid at the rear of the opening is the model /serial tag.
ok no problem ,good luck!
If you need me again for any other issues you can request me Whrlp Master Tech.