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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14025
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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We have a 48 inch Five Star Range. The oven suddenly stopped

Customer Question

We have a 48 inch Five Star Range.
The oven suddenly stopped working on Thanks Giving - yesterday.
No heat. We need to get it repaired.
Thank you,
Stephen Gibson
Atlanta, Georgia 30319 (###) ###-####***@******.***
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

Do you have the model number? Also does the broiler work?

Customer: replied 1 year ago.
Ok. Just checked. The broiler gets hot. The electric element in the bottom of the stove does NOT get hot.
Customer: replied 1 year ago.
Cannot find any model number.
Customer: replied 1 year ago.
The defective oven is the large one on the right side.
The smaller oven on the left side is not a problem.
Customer: replied 1 year ago.
Here is a picture of our Five Star Range.
The defective oven is on the right side.
The broiler gets hot. The oven element does not get hot.
Expert:  Appliance Guru replied 1 year ago.

Ok what is the larger one doing?

Customer: replied 1 year ago.
The Five Star oven/range has two (2) ovens.
The larger oven heating element is not working.
The broiler heating element in the larger oven is working.
Expert:  Appliance Guru replied 1 year ago.

Ok is the inside electric or gas?

Customer: replied 1 year ago.
Heating element is Electric.
Element == Electric.
Not gas.
It appears to me that the heating element needs to be replaced.
Expert:  Appliance Guru replied 1 year ago.

Yes the heating element may be burned out visually inspect it for any burn marks on it, often they would go bad, but the broiler should work then.