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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My ice cubes melt inside freezer

Customer Question

My ice cubes melt inside freezer
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

Ar the freezer items soft as well?

Customer: replied 1 year ago.
No it is a sub zero 601f separate freezer the freezer is solid frozen including ice cream. However ice cubes melt together in draw must throw out solid block cubes every other day
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

If they are melting together there is a chance you either have a leak in the valve and the water is overfilling or possibly the unit is defrosting too long. Have you checked to confirm the operfating temps with a thermometer?

Customer: replied 1 year ago.
Never got a answer
Expert:  Appliance Guru replied 1 year ago.

Yes I had asked what the temps of the freezer are with a thermometer to be sure they are cold enough.

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