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Hello from our service,
My name is***** am so happy to help you today.
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Can I get the complete model number of the unit?
press function then 5 to unlock, let me know what happens
I am sorry, I can find no other info on this model, it says it should have that on it... Did you get the model number from the microwave itself or the manual?
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Press the Stop/Reset button 3 times in a row. That should unlock the control.
Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!
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