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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20857
Experience:  Highly accurate diagnostician with over 30 years experience!
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The locked sign is on. It's is a GE Profile model #P D9685 P

Customer Question

The locked sign is on. It's is a GE Profile model #P D9685 P 3ss. The control panel doesn't work pressed 0-9 at same time then it says on and then off. Have turned off power and back on. Nothing. Door rattles all the time it's closed. Have a Turkey to bake. Help!!!
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It sounds like the door latch is broken and not able to unlock the door. If you push in on the door, does the noise change and will the door unlock?