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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21195
Experience:  Highly accurate diagnostician with over 30 years experience!
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Frigidaire oven stuck with lock mechanism open, so door will

Customer Question

Frigidaire oven stuck with lock mechanism open, so door will not shut. I have tried every possible combination of powering of, holding cancel and door light button simultaneously, blah, blah, but nothing works.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Hold the door light switch in and start a clean cycle. With the door switch held in the entire time, allow about 90 seconds, then press cancel. Do not let go of the door switch until it has unlocked and totally cleared on the display. Let me know what happens.

Customer: replied 1 year ago.
nothing happens when I hit the clean button
Expert:  Kelly replied 1 year ago.

What does the display read? Are you holding the door switch in?

Customer: replied 1 year ago.
holding in door switch tightly. display has clock with blinking "lock" light.
Expert:  Kelly replied 1 year ago.

Okay, can you hear a humming or buzzing noise from either the area of the latch or the rear left of the range?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
no humming sound.
I can't find a model number
Expert:  Kelly replied 1 year ago.

The model number will be behind the drawer on the bottom.

Customer: replied 1 year ago.
I even found the user's guide but still no model
Customer: replied 1 year ago.
FGF355CGSG
Expert:  Kelly replied 1 year ago.

Thank you! Did the unit get started in a clean cycle or how did the latch get locked?

Customer: replied 1 year ago.
I was cleaning the display and must have touched several buttons simultaneously or close together. It started a clean cycle but did not latch. I think there was an F3 error at some point.
Customer: replied 1 year ago.
any other suggestions?
Expert:  Kelly replied 1 year ago.

Beyond what you have tried, no. It should turn the clean cycle on if you hold the door switch in and press clean.

Customer: replied 1 year ago.
unfortunately, no.