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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74474
Experience:  9+ years being an appliance technician with factory training.
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My Sears Elite Washer made a loud noise and stopped. It had

Customer Question

My Sears Elite Washer made a loud noise and stopped . It had a light load. Now there is no power to control panel . Checked outlet , power ok, cannot open lid. Your input would be helpful .
Model# *********** Ser. #102KWAT01400
Software update Apr 29 2013-- per SF26-810
THANKS: *****
Ph.#318(###) ###-####
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Hello, and thank you for using this service. I'll be helping you with your problem today.

There are 2 parts that can cause this unit to act completely dead if you're sure the washer is getting power from your house. Either the noise filter assembly has failed, or the main control board has failed. Both of these parts are located inside the control panel, so you need to test the noise filter. Below is a picture of the noise filter you need to locate inside the control panel.

There is a white and a red plug in on this filter. Check all the wires on the red side and one of them should have 120 volts. On the white end one of them should have 120 volts. If one side has 120 volts but the other side does NOT have 120 volts, then you have a bad filter board that will need to be replaced. Otherwise, you'll need to order and replace the main control board because it's shorted for some reason.

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