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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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He profile oven locked after self clean. Tried unplugging to

Customer Question

He profile oven locked after self clean. Tried unplugging to reset control system but still oven door locked. Model jgs968soh3ss
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

Have you tried to set the unit into a self clean wait 20 seconds and then cancel it?

Customer: replied 1 year ago.
in fact I waited an hour
Expert:  Appliance Guru replied 1 year ago.

OK is the oven cool or did it complete the self clean recently within the last hour or so?

Customer: replied 1 year ago.
It has had plenty of time and is cool
Expert:  Appliance Guru replied 1 year ago.

The latch may be bad and has failed, but often these can take 3-6 hours after a self clean to unlatch as the temp sensor needs to read the unit cool enough to open. If not you will need to manually open the door. Can you do that?

Customer: replied 1 year ago.
The oven is cool
Expert:  Appliance Guru replied 1 year ago.

OK the oven has to be cold or it will not open, but if you do not want to wait you will have to open it manually. How many hours has the self clean been done?

Customer: replied 1 year ago.
i would say 5 hours now
Expert:  Appliance Guru replied 1 year ago.

Ok is it displaying any error codes?

Customer: replied 1 year ago.
No. All it says is locked
Expert:  Appliance Guru replied 1 year ago.

Ok is it still locked?