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Ask Chas Your Own Question
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16444
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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I have a Whirlpool Refrigerator....Model #WRF560SMYW02......

Customer Question

I have a Whirlpool Refrigerator....Model #WRF560SMYW02...... the "cooling off" is lit up and I cannot get it off so the refrigerator will cool....
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Have you tried unplugging the unit and waiting 5 minutes for it to reset itself?

Customer: replied 1 year ago.
no
Expert:  Chas replied 1 year ago.

Try that first

Customer: replied 1 year ago.
2nd choice.....I can't move it out
Expert:  Chas replied 1 year ago.

Can you turn off the breaker that goes to the unit?

Customer: replied 1 year ago.
TURNED BREAKER OFF....WAITED 7 MINUTES....TURNED IT BACK ON...NOTHING
Expert:  Chas replied 1 year ago.

Give me a minute to check something?

Expert:  Chas replied 1 year ago.

is the control panel on the outside on the door or inside the unit itself.

Customer: replied 1 year ago.
On the inside in the middle on the top
Expert:  Chas replied 1 year ago.

Try this in the picture, let me know what happens.

Customer: replied 1 year ago.
that did not work either....and I have to leave for a couple hours.......:(
Expert:  Chas replied 1 year ago.

how long did you hold both buttons down for?

Customer: replied 1 year ago.
three seconds
Customer: replied 1 year ago.
hello...are u there??
Expert:  Chas replied 1 year ago.

Hold it for about 10 seconds

Customer: replied 1 year ago.
still didn't work...beeps three times and the red light "cooling off" stays on....
Expert:  Chas replied 1 year ago.

Your problem is serious, all the steps did not remove the problem, you will need to replace the main control board on the unit.. You can click on the blue link below to go to it

.

Click here for the part

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Bonuses are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 1 year ago.
hello???? are you still with me??
Expert:  Chas replied 1 year ago.

Yes

Customer: replied 1 year ago.
I hope you reverse the charge. You did not fix the problem. I finally, out of pure frustration, held down all of the buttons for 3 seconds and my refrigerator reset and started to work again