How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Goellner Your Own Question
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1583
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
6636336
Type Your Appliance Question Here...
Tom Goellner is online now
A new question is answered every 9 seconds

MY GE MDL. JKP15 BOA 1BB OVEN DOOR WILL NOT OPEN AFTER

Customer Question

MY GE MDL. JKP15 BOA 1BB OVEN DOOR WILL NOT OPEN AFTER CLEANING ,AFTER 24 HRS. COOL DOWN CYCLE. IS THERE AN OVERRIDE CODE TO UNLOCK THE DOOR
Submitted: 1 year ago.
Category: Appliance
Expert:  Tom Goellner replied 1 year ago.

There is no over ride. You must physically get to and move the lock mechanism by hand. Almost always the problem is the lock motor - part number WB49T10020 ( see it at www.pcappliancerepair.com ) . How to get to it ---- first turn off the breaker . You need to remove the screws from the bottom of the upper control panel. You can't open the door to get to them easily so you must use a 1/4 inch open end wrench to remove them. Then the panel lifts and comes off. Dead center front is the lock mechanism. You'll have to pick the lock arm up slightly and move it so it comes free from the door. Use your oven normally until you get and replace the lock motor.