Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Do you have the complete model number off the oven?
Can you double check that model? Something is wrong with it.
OK have you tried to power the unit off for a full minute then power it back on? IF so and the buttons still do not respond you need a new touchpad. You need to remove the knobs and the nuts under each one to get the touchpad out to replace it. Here is a link to the part.
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Go to the circuit breaker panel and shut it off.