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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
What exactly is the problem you are having?
Yes you can get a refund, just contact customer service and they well take care of it..
Have a great day