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If you open the door and lift up on the plastic latch hooks on the door itself, do you feel spring tension pulling the plastic hooks down or are they completely floating up and down?
OK and does the door completely shut closed it just won't latch and hold the door shut?
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The latch is probably broken internally and will need to be replaced. However, there are no service parts available for this unit. They are basically an imported disposable appliance. You will need to replace the microwave unless you can find a similar used model from which you can rob parts from.