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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It sounds like there may be a build up of minerals that may be causing issues. Is there a lot of white mineral build up on the unit?
The sensor that monitors water level is not working or the control is not interpreting the signal correctly. Have you removed the tray below the water tank and cleaned it? Make sure the styrofoam float is able to move freely. Do you hear the micro switch click when it is moved up and down?