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Did it let you restart the self clean when you tried it?
Okay is the oven completely cool at this time?
Try starting a self clean cycle, wait 2 minutes then while pressing in on the door of the oven cancel the self clean cycle, pushing in on the door should relieve the pressure on the lock allowing it to cycle back into position if the motor is good.
Did you do the self clean on both ovens at the same time? Also the model number you list is not showing to be valid.
The lock motor itself is most likely bad. Depending on how this is designed, the entire oven may have to come out to repair it, to open the door you may need to use a coat hanger and go in through the side and catch the hook and pull it to open the door latch. You should be able to figure out how to do it by looking at the door that is already open, let me know.
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I am sorry, I misread the info. Is the door lock in the same position as the other oven or is it protruding at all?
Yes that is what I was talking about. No error codes coming up on the display at all?
Sure would have, It seems like on the lock mechanism that the micro switches that tell the computer the door is open is not functioning properly. So it still thinks it is trying to unlock and the fan motors keep running, you will need to remove the latch and maybe get it to work again or have to replace it. The new latch would cost about $60 for this type of oven.
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