How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21195
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have GE Refrigerator Model PFE29PSDFSS with filter RPWF

Customer Question

I have GE Refrigerator Model PFE29PSDFSS with filter RPWF (actually water sentinel W3G-4). Removed old filter OK, but did not get new filter fully inserted before I swung it inward. It looks like I have filter access misaligned so I cannot insert the new filter?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The filters you are installing are aftermarket filters. They are not made by GE. It is more likely that the filters are the issue, not the connector on the refrigerator. Can you post a picture of what you see, please?

Customer: replied 1 year ago.
Thanks. I am attaching pictire. I can see that the slot in refer has teeth that do not align with teeth on filter. Hopefully, you can see this. I also purchased a GE filter to eliminate any problems with after-market filter.
Expert:  Kelly replied 1 year ago.

Excellent picture, thank you! Can you move that inside piece down to match up with your finger?