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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My Whirlpool Duet washer - door lock is engaged, but door is

Customer Question

My Whirlpool Duet washer - door lock is engaged, but door is open and will not close. Washer is full of water.
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
F3 and E 1 codes
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Do you have any tools to remove the bottom panel of the washing machine?

Customer: replied 1 year ago.
I may have a screwdriver..... can you call me(###) ###-####
Customer: replied 1 year ago.
I am going to need more than that. Do you have a phone number I can call you back tomorrow?
Expert:  Chas replied 1 year ago.

You are going to need a t15 torx to remove the panel on the bottom, which is a type of star driver, about $2.00 at a home center.

Customer: replied 1 year ago.
I need to get some tools. How can I call you back tomorrow?
Expert:  Chas replied 1 year ago.

I will be here