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RJ
RJ, Appliance Tech.
Category: Appliance
Satisfied Customers: 12176
Experience:  Norcold, Dometic, Atwood, Suburban repairs
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We have a Norcold 982 Refrigerator in our RV. The light will

Customer Question

We have a Norcold 982 Refrigerator in our RV.
The light will not go out when door is shut.
We get an A3 message but the door is shut.
When the A3 message comes on it will shut the refrigerator off.
It has worked at times and the refrigerator does cool, so we feel it is not the cooling.
Sometimes it will run for hours and sometimes only minutes.
Can you help us?
Thanks,
Wm Simpson
Submitted: 1 year ago.
Category: Appliance
Expert:  RJ replied 1 year ago.

Hi my name is Robert.....

The A-3 code is telling you that the door is ajar and will go off if the door is opened for more then two mins, so make sure you are not leaving it open longer then that. I would next clean the seals on the doors really good as the magnet in the door could be at fault. IF the magnet is at fault a new door would be needed and I am not sure the availability on that. If the magnet is not the problem then it is an issue with the control box. Click HERE and see page 16 for some testing on this.... Hope this helps some, IF you have more questions or concerns please feel free to contact me.... Robert

Expert:  RJ replied 1 year ago.

Hi, was just checking in with you to see if my answered helped or you have anymore questions..

Thanks, Robert