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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a whirlpool refrigerator model number GI5FSAXVY02.

Customer Question

I have a whirlpool refrigerator model number GI5FSAXVY02. The ice maker has stopped working. The water is coming through the dispenser but no ice. What should I do?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

Is the unit making ice and just the auger is not working?

Customer: replied 1 year ago.
Not making ice
Expert:  Appliance Guru replied 1 year ago.

OK can you see what position the auger fingers are in , in the icemaker?