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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
When the unit should be draining can you hear the drain pump turn on?
and this unit has two separate pumps one to circulate the water and one to drain the water.