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So this is a design flaw from Samsung. They created an aftermarket part to fix this issue which is basically a "heat probe". The heat probe is just a clip that attaches to the defrost heater and then extends down into the drain hole so that it puts heat into the drain hole so that it won't freeze over anymore. The part number you'll need to order and install is da61-06796a. you will of course need to thaw out the drain again and blow the drain line out with compressed air or a turkey baster and hot water or something like that.
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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! There is probably something at the bottom of the drain tube that is impeding the water. Can you use some 1/4" plastic water tubing to run down the drain to really flush it good and see if anything gets stuck in the line when you pull it back out?
If it is still freezing, it has to be plugged if the heater is not keeping it thawed. Is the metal strip extending down into the drain? Do you have it clipped securely over the heater? Is the part you installed the one below?
The defrost heater could be bad but it would frost the whole coil. Can you post a picture of what you see, please?
Maybe while cooling but it should thaw off during defrosting.
I am not sure. Can you post a picture and the model number, please?
There is a drain for the freezer and the refrigerator, I thought you meant inside the cabinet.
They route it through the cabinet so it can be deceiving.
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