Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Ok your model number is ***** KBRC36FKS01 1
The meat drawer / deli locker is set to maintain a temperature of 28°- 32°.
The Deli Locker temperature control allows you to adjust the storage temperature of the Deli Locker.
Cold air flows into the Deli Locker through an air duct between the freezer and the refrigerator.
Setting the control allows more or less cold air through the air duct.
Set the control to “COLD” to close the air duct.
IMPORTANT: If a food item freezes in the Deli Locker, utility drawer, or crisper, turn the Deli Locker temperature control to “COLD.
What do you have the setting on right now?