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have you tried holding down the ADD STEAM button for about 3 seconds to unlock the controls?
Hi, press and hold the "Options" button and "Select" buttons in at the same time and hold for 3-5 seconds. That will unlock the control board. If it does not, you need a new board. We work on the honor system here @ Just Answers. We're not credited for our work until you rate our answer positively. Once you do so the question does not close. You can log back into your account and continue to work on this question at no additional charge. Rating our answers positively will credit me for my time working with you. Thank you