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Hello my name is***** will be happy to answer your question. Please get me the model number so I can assist you further. The data plate should be under the controls or inside the top louvers.
Here's the only things I found for cleaning not possible. You cannot try to run self clean more than once in a 24 hour period and only 1 oven can be cleaned at once. This would giver you the self clean not possible message. Try shutting off the breaker to the range and waiting 5 minutes and turn it back on and see if the self clean works.