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Ask Randy 43 Your Own Question
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3742
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
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Water keeps collecting at the botton of our subzero refrig.

Customer Question

water keeps collecting at the botton of our subzero refrig. How do we fix it
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

hello , do you have a model number? is it the fridge section or freezer section?thx

Customer: replied 1 year ago.
It is the refrig section. They are a side by side. I don't have the model number. Where do I find it?
Expert:  Randy 43 replied 1 year ago.

around the door jam when you open the freezer door usually ,but sometimes the fridge door

Expert:  Randy 43 replied 1 year ago.

so you get water leaking from under the crispers in the fridge section?

Customer: replied 1 year ago.
Let me go look. it might be a model 42 something
Customer: replied 1 year ago.
under the crispers. A lake seems to form there.
Customer: replied 1 year ago.
do you still need the model number. You identified the problem
Expert:  Randy 43 replied 1 year ago.

42 are usually a smaller fridge ..it should be 532 ,550 or 600 ..etc ..if you can get the model it would help

Expert:  Randy 43 replied 1 year ago.

just wanna make sure im dealing with the fridge i think it is

Customer: replied 1 year ago.
It is 5 years old and will get the model number. Hold on
model 642
Expert:  Randy 43 replied 1 year ago.

ok that makes sense 600 series are the newer units ..water under the crispers is almost always a plugged drain ..you need to take out the crispers on the fridge side ,the shelving on the lower half ,the glass ..when all of that is out , you will see a angled trough ,at the end of that is the drain hole and underneath that trough the drain tube ,that is usually plugged up ,you shouldnt have any water in that trough ,it should always be draining ..get a soft wire or something flexible and push it down that hole until it drains ..pour some hot water into that trough to ensure it drains ok ..if ok just reassemble and it should be good

Customer: replied 1 year ago.
I will give that a try. I suspected some sort of a plugged drain.
Thanks for your help. You don't have a picture you can send me where to find the drain. LEft side or right side?
Expert:  Randy 43 replied 1 year ago.

its usually on the left but really obvious ,that angled drain is right there under the rear panel ,easy to see when the shelving and crispers are out

Customer: replied 1 year ago.
I will look for it. How many shelves do you have to take out?
Expert:  Randy 43 replied 1 year ago.

its all open ,its just removing the crispers and it will be apparent..the lower bottom crispers and the glass above the crispers ..all other shelves are ok above that

Expert:  Randy 43 replied 1 year ago.

was it a plugged drain? any other questions?thx Randy

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