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So if the ice bucket won't go back in place, it means that the cog isn't turned properly, the top of the teeth are hitting the receptacle. What I do is tape the door switch in. Try to set the ice bucket back in place, and then hit the ice dispenser paddle to rotate the auger extension arm. Then keep wiggling the bucket and push the button on the bucket in while the arm is turning until it sits down properly.
Hello, I'm Joel thank you for your interest in our service. If you have been waiting a while
I apologize we try to help as many customers as possible in a timely manner. I am now
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Sorry the last tech could not be of more help, here is the problem you face and probably the reason he did not want to get into the issue,
1. the auger shaft has come loose from the motor
2. the auger shaft has stripped where it attaches and is no longer turning
the only way to figure out the problem is to look underneath the ledge the ice bucket sits on and you will see 4 screws that hold the auger assembly to the refrigerator. Remove those and the two screws at the top, and remove the assembly. Once you get it out you can identify which is the problem.
Here is a diagram so you can have an idea of what I am talking about.
Here is a video showing you exactly what I describe doing
Here is the auger motor Part #:(###) ###-#### ***** part link in case you need to order it:
****You would be suprised at the people that get help and do not bother*******
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