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This should actually be a fairly easy issue to fix. When the door gets locked open, you just need to trick the door into thinking that it's shut. So open the door and locate the door/light switch around the frame of the oven. Push the door switch in and hold it so that the oven thinks the door is shut. Now just start a self clean cycle and wait 60 seconds. Then cancel the self clean cycle and the door lock should open. At that point you can let go of the light switch and the oven should work normally. If not, tape the door switch in and unplug the oven or flip the breaker off to the oven for 60 seconds and then when you re-apply power the latch should unlock.
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If neither option works, then you need to replace the door latch because it has just failed. That isn't very common, but if you say neither option worked and you did them as I instructed, then the latch needs to be replaced.
Yes, I am 100% sure. If the technician did something to the timer then all he did was the same thing I instructed you to do which wash to hold the door switch in and try to start a self cleaning cycle, then cancel it 60 seconds later.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?