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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9519
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a Maytag Neptune washer that won't spin dry

Customer Question

I have a Maytag Neptune washer that won't spin dry
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Does the washer spin at all?

And does it seem to drain ok?

Expert:  Whrlp Master Tech replied 1 year ago.

"Hello, I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from my own appliance repair business in a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

Customer: replied 1 year ago.
I have done a lot just need to fix it be for my wife?? It will spin sometimes it wash good motor runs fine
Expert:  Whrlp Master Tech replied 1 year ago.

ok but does the unit seem to drain properly?

Customer: replied 1 year ago.
Expert:  Whrlp Master Tech replied 1 year ago.

ok so it drains all the water out but at times it does not spin all of the water out of the unit?

And some loads it works fine!

does it matter if the load is small or large for it to work correctly?

Customer: replied 1 year ago.
drains all out on spin just won't spin out
Customer: replied 1 year ago.
No
Expert:  Whrlp Master Tech replied 1 year ago.

ok so your saying that it does not spin or that it DOES spin just not up to speed to throw the water out of the clothes?

And again is is small or large loads that this happens on?

Customer: replied 1 year ago.
Load dose not matter did get a code Lr at first turned plug over run two loads and it did it again
Customer: replied 1 year ago.
I'm typing from I phone takes me time to answer
Expert:  Whrlp Master Tech replied 1 year ago.

When you say (turned plug over)

I assume you mean the power cord plug in the house electrical outlet?

Lr is a rocked rotor on the motor

The control has sensed it for 10 consecutive retry attempts.

If you open the door does the inner tub seem to spin freely?

Customer: replied 1 year ago.
The troubleshooting guide that I reading said the hot and neutral may not be right old house just moved
Customer: replied 1 year ago.
it spins freely
Customer: replied 1 year ago.
It will drain from 10 to 3 min on washer timer and than show the code Lr if that helps
Expert:  Whrlp Master Tech replied 1 year ago.

Ok so it shows you the Lr and you never see it start to spin correct?

Expert:  Whrlp Master Tech replied 1 year ago.

And what is the units serial number also please?

Customer: replied 1 year ago.
C774800JG
Expert:  Whrlp Master Tech replied 1 year ago.

Ok I recommend to replace the motor control board ,the manufacture say for any unit with the serial series prior to 88 to replace the motor control board ans the motor it comes as a kit.

The part is shown as a Whirlpool part because Whirlpool owns Maytag.

http://www.repairclinic.com/PartDetail/Drive-Motor/12002039/949491?rcaid=1000070
If you have any questions just reply back.

Customer: replied 1 year ago.
I have the front cover off I also have the door latch off looking at wax motor switch and switch
Expert:  Whrlp Master Tech replied 1 year ago.

OK!?

Customer: replied 1 year ago.
Do you have a part number
Customer: replied 1 year ago.
we're is it on the washer
Expert:  Whrlp Master Tech replied 1 year ago.

The Lr has nothing to do with the door switch if you had a door switch issue you would get a DO error code

All the parts information is in the link I just send you in my last post ,it has part number a price and you can order the part right from the link also.