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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
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My washing machine won't unlock

Customer Question

My washing machine won't unlock
Submitted: 1 year ago.
Category: Appliance
Expert:  Kcrand36 replied 1 year ago.

have you tried unplugging the washer for 3 minutes and then plugging it back in?

Customer: replied 1 year ago.
No
Expert:  Kcrand36 replied 1 year ago.

give that a try, and let me know...

Customer: replied 1 year ago.
Ok
Expert:  Kcrand36 replied 1 year ago.

I'll be waiting to hear from you.

Kevin

Customer: replied 1 year ago.
It's still locked
Expert:  Kcrand36 replied 1 year ago.

and you have plugged it back in now?

Customer: replied 1 year ago.
Expert:  Kcrand36 replied 1 year ago.

unplug one more time, this time wait 5 minutes..... some mfrs are different.....

Expert:  Kcrand36 replied 1 year ago.

make sure you leave it unplugged for 5 minutes.

Customer: replied 1 year ago.
The door is still locked
Expert:  Kcrand36 replied 1 year ago.

I believe you have a faulty switch or control board. How old is the washer?

Customer: replied 1 year ago.
6 years
Expert:  Kcrand36 replied 1 year ago.

I'm afraid this is one of those that cannot be fixed remotely. an Appliance Technician will need to come out.

Customer: replied 1 year ago.
I have someone coming in Wednesday but my washer is full of clean clothes is there anything I can do just to get it open once
Expert:  Kcrand36 replied 1 year ago.

I will have to see if there is a manual unlock on that machine..... give me a few minutes please.

Expert:  Kcrand36 replied 1 year ago.

I cannot find information on this particular washer, I'm going to open this up for other techs that might be more familiar with this brand.

Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Along the bottom edge of the panel that is below the door are screws. Once removed, that panel will come off. Once the panel has been removed, you can reach up and at the bottom of the latch assembly, there is a round tab that will allow the door to be opened when it is pulled down.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

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