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Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7548
Experience:  23 Years Major Appliance Repair
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The controls are not responding. Control lock is on and I

Customer Question

The controls are not responding . Control lock is on and I can not get if off. Followed instructions on page 22 of the Whirlpool Guide Automatic Front loading Washer. Purchased at Neb. Furniture Mart Omaha ,,,,, approximately 15 months ago. Gail XXXX Omaha Nebraska .

Submitted: 1 year ago.
Category: Appliance
Expert:  Bob L Your Appl Pal replied 1 year ago.

Sorry you are having this problem Gail....If you pressed and held the Child safety lock and the unit has not unlocked..Then unplug over night..Plug back in...If you still have the same problem you will need to have the Computer replaced unfortunately.