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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I just awoke and find my Amana refrigerator it not running.

Customer Question

hello, I just awoke and find my Amana refrigerator it not running. lights are on, freezer section still has hard frozen food. This tells me it's only been not running for few hours. What can problem be
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hi, my name is ***** ***** you tell me how old the unit is?

Customer: replied 1 year ago.
more than 10 years old I think the model from bottom tag is # *****
Expert:  Chas replied 1 year ago.

Is this a bottom mount freezer model or a top mount freezer model?

Customer: replied 1 year ago.
I just now found owner manual, says 1997 part no. 10994603
Expert:  Chas replied 1 year ago.

The number you give is a part number for the manual only, but his is a very old unit. Do you hear a hum and a click every few minutes that sounds like it is coming from the back of the unit where the compressor would be?

Customer: replied 1 year ago.
machine is lifeless, no sounds at all. lights are on inside but no motor or hum sounds
Expert:  Chas replied 1 year ago.

Is everything melting inside the freezer at this time?

Customer: replied 1 year ago.
ice bucket has melted, leaving pool of water on floor, yes, slowly, but surely melting.
Expert:  Chas replied 1 year ago.

Can you pull the unit out and get to the back of the machine where the compressor is located?

Customer: replied 1 year ago.
let me see
Expert:  Chas replied 1 year ago.

Okay

Customer: replied 1 year ago.
it's a very tight space. The question is will i fit behind it. According to manual compressor is bottom right. will you expect me to remove panel and access compressor?
Expert:  Chas replied 1 year ago.

Yes I want to see if the compressor is cold or hot. The problem is going to be either the compressor is shot or your temp control is bad, we need to find out.

Customer: replied 1 year ago.
stand by...
Expert:  Chas replied 1 year ago.

I will be here

Customer: replied 1 year ago.
panel is off. what next?
Customer: replied 1 year ago.
is the compressor panel where the water hose goes in?
Customer: replied 1 year ago.
the compressor is warm/hot
Expert:  Chas replied 1 year ago.

Is the compressor vibrating at all when you touch it?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
what next?
Customer: replied 1 year ago.
hello
Customer: replied 1 year ago.
Customer: replied 1 year ago.
I have to leave house now. Send me a text. bye.
Expert:  Chas replied 1 year ago.

I am sorry it took so long to get back to you. I wanted to ask if the compressor had a picture of a blue indian on it?

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