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Got a brand new Whirlpool electric range. Have double

Customer Question

Got a brand new Whirlpool electric range. Have double checked 4 prong cord installation. Getting a F9 error code.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kevin Hogue replied 1 year ago.

Your outlet itself may be miswired. If the wiring to the stove (4 connections) is wired correctly the 3 phase outlet may be faulty.

Customer: replied 1 year ago.
I get 120 reading on each black and red at the stove
Expert:  Kevin Hogue replied 1 year ago.

You should be reading 220 if you test hot to hot is that the case?

Customer: replied 1 year ago.
Ok. We aren't getting 220 between the hot
Expert:  Kevin Hogue replied 1 year ago.

Usually 220 to 240 just wanted to clarify, who wired the outlet? Was it previously working? Could be a bad breaker on one side as they go out just like a light bulb.

Customer: replied 1 year ago.
It's an older mobile home for deer camp And we have never used the plug
Customer: replied 1 year ago.
We haven't ever used that plug. Converting from gas
Expert:  Kevin Hogue replied 1 year ago.

It is mis mired at the panel most likely-- it should be a double breaker --most times 40 amps, depending on the age it could go as low as 30 amps or as high as 50 amps (new models). So it will be two one above the other. Red iwre goes into one breaker and black to the one below it, white wire goes to neutral buss bar which is secured to the back of the panel--essentially acting as a ground.

Customer: replied 1 year ago.
Ok. Checking that now
Expert:  Kevin Hogue replied 1 year ago.

You will have one more wire Green--which is grounded too at the back of the panel(normally with bare copper wires all of which are connected to another buss bar and green at the oven to a green screw usually.

Customer: replied 1 year ago.
Red is on bottom and black wire on top. White on neutral panel
Expert:  Kevin Hogue replied 1 year ago.

Most likely bad breaker. They swing out to the left--using an insulated flat head carefully to pop it out(swing it to the left) pull it away from the panel one flat head screw to remove the wire. The breaker will have a "hook" on the left side which hookd into the panel -- to re install and just snap it back into place--that is of course you happen to have a beaker laying around.

Customer: replied 1 year ago.
Lol. Thank you! We tested at the lug and no reading
Expert:  Kevin Hogue replied 1 year ago.

Welcome! Break out the grill!

Customer: replied 1 year ago.
Ok what do I do now with this link? Oh yeah charcoal is hot
Expert:  Kevin Hogue replied 1 year ago.

Not sure --new to the site.

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