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Hello my name is Alex. I will be happy to answer your question. Does the washer lock then run a few seconds then unlock and then the lid lock light flashes?
Check to make sure the transmission pulley nut is tight. If it is loose you will need to put blue lock tight on the nut. If the nut it tight you will most likely need a new actuator part number W10006355. We need to check error codes to be sure. Here's how to check for error codes. Make sure the washer is in standby mode. Turn the knob Left-Right-Right-Right-Left-Right if successful all LEDs will light up. Turn the cycle knob until only done is lit up. Press start. Certain lights will flash then a pause and another light will flash. Write down which lights flash. Turn the knob clockwise 1 click to see the next error code. There should be 4 error codes stored. The service manual for this is located on the front of the machine next to the tub. You will need to access it from underneath or by lifting the top.
Here is a video link to tell you how to change the actuator. https://www.youtube.com/watch?v=YVjTY-Hj4jw
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