How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

MY GE Profile refigerator (model # PSS26MGPA WW) is freezing

Customer Question

MY GE Profile refigerator (model # ***** WW) is freezing everything in me refigerator, I have tried turning down the thermostat, but to no avail. Help
Submitted: 1 year ago.
Category: Appliance
Expert:  Tom Goellner replied 1 year ago.

Go to and put in part number WR49X10091 . This is the fan and damper assembly located in the top of the refrigerator section . The damper breaks in it ( doesn't shut ) so cold air from the freezer is ALWAYS entering the fresh food side and causes too cold of temps.