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Do you have a model number so I can better assist you? It would be on a sticker just inside the door way.
OK well Commands are blocked means that your control lock is engaged. You should just need to press and hold the control lock button on the control panel for 5 seconds to unlock the control panel. Since you don't have the model number I can't tell you where that button is but it's one of the buttons on the control panel.
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