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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 75317
Experience:  9+ years being an appliance technician with factory training.
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My Whirlpool Duet Front Loading automatic Washer will not

Customer Question

My Whirlpool Duet Front Loading automatic Washer will not function. The fault code states
"commands are blocked'"
How do I unblock the commands. What causes the blockage?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Do you have a model number so I can better assist you? It would be on a sticker just inside the door way.

Customer: replied 1 year ago.
No. The machine is in Portugal and I am in California.
Expert:  Tyler Z. replied 1 year ago.

OK well Commands are blocked means that your control lock is engaged. You should just need to press and hold the control lock button on the control panel for 5 seconds to unlock the control panel. Since you don't have the model number I can't tell you where that button is but it's one of the buttons on the control panel.

Customer: replied 1 year ago.
Thanks. I will try this.
Expert:  Tyler Z. replied 1 year ago.

No problem. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.