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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The two most common causes of this issue are main control failure and a problem with the wiring to the door at the door hinge. Unplug the refrigerator and check all connections at the door harness. Leave it unplugged for at least 15 minutes. Any change when plugged back in?
They are, the main control board will likely need to be replaced.
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