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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14024
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My thermadoor Microwave does not function normally. Cannot

Customer Question

my thermadoor Microwave does not function normally. Cannot set micro time, yet can run special features like Popcorn. Model 16-11-158
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
FCCID # *****; SN-6H52100352.
Thermadoor Service cannot find my Model # ***** I have photo which clearly shows MODEL # ***** 16-11-158.
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in repsonses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

Have you tried to unplug the unit for 30 seconds and plug it back in?

Customer: replied 1 year ago.
Reset power did NOT change anything.... Microwave works when you select QUICK Minute, Popcorn, but NOT when you select a preset time. Display does not accept a time input.
Expert:  Appliance Guru replied 1 year ago.

If only select touchpad buttons work the touchpad is bad on the unit. I can not find that model number valid anywhere though.