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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Does the flame appear too low? Has the range been converted to LP?
LP is propane. You are probably using natural gas if you are in an apartment.
If the flame is not low, it sounds like the output is okay. The largest burner is 14,000 BTU, so it should not have an issue browning or boiling. Is it more than a year old?
The manufacturer does not consider that, they only go by purchase date, unfortunately. Are you able to post a picture of the flame when you have a pot on top of it?
Okay, just reply when you can, seeing the flame would be helpful.
You can upload them to this site, just use the paper clip icon.
You can send them to***@******.*** and just make sure you put for Kelly in Appliance Category, please.
Thank you. As quickly as they forward them to me, I will post back, thanks again.
I received the pictures, thank you. The flame appears to be fine and burning well. However, it is hard to tell from the pictures, but the grates look to be keeping the pan too high above the flame. There appears to be quite a distance between the flame and the pan bottom. Is this the case, do you think?
I looked at the replacement grates but can't tell if there is a difference in the height. See the link below.
I suspect that will be about the only way to find out. I think that is the issue, though. There is too much space between the pan and the flame to get a good temperature for browning.
The flame does not appear to be high enough from what I can see. It may be that the gas pressure is too low or the orifice is too small for that burner.